All chairs are supplied with a minimum one-year guarantee against fault in manufacture, including structural parts, when used in normal office conditions. The guarantee is conditional in that it covers normal use and that misuse has not taken place and that the final decision rests with ourselves, our component and fabric suppliers. The guarantee is conditional on the chair being returned to us for assessment. All desks and accessories come with 12 months manufacturer’s guarantee.
To do this telephone or email us to advise us of this and we will provide you with a ‘Goods Return Number’. This number must be clearly written on the outside of the package. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items that fail to arrive with us or which are damaged in transit. We do not refund outward carriage. All ‘Returned’ goods must be received by us in resale condition, in the original packaging, and with all supporting documentation enclosed. We reserve the right to charge you for any items which do not meet our inspection criteria when we receive them back.
Refunds are provided entirely at our discretion. This does not affect your statutory rights.