Delivery, Returns, and Cancellations

Delivery Costs

Courier £5.95

If your order total value exceeds £200, courier delivery will be free.

Engineer Delivery and Full Installation

Chair £50 + VAT
Desk £50 + VAT
Chair and desk £80 + VAT

Courier Delivery Service

The courier delivery service provided ensures that your item(s) will be delivered to the ground floor entrance at the specified location. It is essential to review the lead time information available on each product page to understand the expected delivery duration.

After delivery of products via the courier service, a signature is required upon receipt. When signing, it is advisable to sign as ‘unchecked’. This allows you to acknowledge receipt without confirming the condition of the items, thereby preserving your right to claim in case of any damage, loss, or faults.

It is imperative to inform us within the 14-day cooling-off period if there are any issues such as damage, loss, or faults. This prompt reporting ensures a valid return claim. For more detailed information regarding the return process, please refer to our returns policy.

This approach aims to ensure that customers have the opportunity to inspect the items and report any concerns within a reasonable timeframe, allowing for a smoother process in the event a return or claim is necessary.

Engineer Delivery and Full Installation

Our engineer delivery and installation service provides a comprehensive setup for all your items. Our skilled engineers will deliver your products to the specified location and handle the full installation, including:

Complete Installation: Assembly and setup of all items as per your specifications.
Familiarisation: A walkthrough of each product to ensure you are comfortable and knowledgeable about its use.
Chair and Desk Setup: Proper adjustment and positioning of chairs and desks to suit your needs.
Removal of Packaging: Disposal of all packaging materials to leave your space clean and clutter-free.

Our service is designed to be flexible. We will arrange the delivery and installation at a time that is convenient for you.

Upon completion, please inspect all equipment thoroughly to ensure you are satisfied with the quality before signing for receipt. This step is crucial to confirm that everything meets your expectations.

If you encounter any issues, such as damage, loss, or faults, please notify us within the 14-day cooling-off period to ensure a valid return claim. For more details on our return process, please refer to our returns policy.

Returns and Refunds Policy

At Remtek Workplace, we aim to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return items. Please read the following terms carefully to ensure your return can be processed efficiently.

Eligibility for Returns

We accept returns for items that do not meet your requirements, with the following exceptions:

Special order items (e.g., powered chairs, chairs with massage systems, heat pads, coccyx cutouts, etc.) are non-returnable unless faulty.
All returns must be made within 14 days of receiving your item(s) with a completed returns note. Items older than 14 days are not eligible for return.

If you are unsure about your item’s return eligibility, please contact us at 0333 3200 560, option 1, or email enquiries@remtekworkplace.com.

Faulty Items

If you believe your product is faulty and it falls within the warranty periods outlined below, we will arrange for free collection. Alternatively, you can return the item at your own expense.

Upon receipt, we will test the item. If it is faulty and within warranty, we will provide a replacement or repair it. If no fault is found, the original item will be returned to you, and a charge of £25 + VAT will apply for the return and initial collection. Additional charges apply for chairs and desks.

Warranty Periods

Accessories (not chairs or desks): 1 year from the date of delivery
Desks: 2 years from the date of delivery
Chairs: Vary by model (refer to our website for more information)

If your item is faulty and outside the warranty period, we can provide a quote for replacement or repair.

Damaged Items

In the event of damage upon delivery, retain all packaging to make a claim. Notify us with photo evidence within 24 hours of receipt at enquiries@remtekworkplace.com.

For damage on delivery reported within 24 hours, we will arrange for collection and repair/replacement of the items free of charge. For other cases, return the damaged items at your expense, or we can collect them for the following fees:

Accessories (not chairs or desks): £20 + VAT
Chairs and desks: £75 + VAT
Highlands & Overseas: TBC

Unsuitable Items / No Longer Required

If you wish to return an item within 14 days because it is unsuitable or no longer required (excluding special-order items):

Alternative Item: We can quote for an alternative item. A new order must be placed, and we will credit the original order in full (minus any carriage charges) once received.
No Alternative Required: We will issue a credit minus carriage charges and a 25% cancellation fee.

For web orders, items can be returned within 10 working days for a full refund minus carriage charges to the original payment method, excluding special-order items.

All returns due to suitability must be returned at your expense, or we can collect them for the following fees:

Accessories (not chairs or desks): £20 + VAT
Chairs and desks: £75 + VAT
Highlands & Overseas: TBC

Returned items must be in perfect condition and the original packaging. Items in used condition or without the original packaging will be returned to the customer. Do not affix postage labels directly to the product packaging.

Return Address

Remtek Systems Ltd,
Unit 550, Metroplex Business Park,
Entrance 6, Broadway, Salford,
M50 2UE

We recommend using a recorded delivery service and obtaining proof of posting. We are not liable for goods lost or damaged in transit back to us.

Refunds

Refunds will be processed only to the original method of purchase. They are typically processed within 14 working days upon receiving the item. Refunds to a different card can occur under specific circumstances, such as expired or non-existent original account details.

At Remtek Workplace, we offer a range of services including coaching sessions, assistive technology training, and disability awareness training. We understand that unexpected situations may arise, requiring you to cancel or reschedule your session.

Consumer Contracts Regulations 2013

Under these regulations, you have the right to cancel your order for a full refund within 14 days of receiving the goods. This excludes bespoke items marked as ‘non-returnable’. To cancel, email enquiries@remtekworkplace.com, call 0333 3200 560, or use our contact form. Specify that you are cancelling under the Consumer Contracts Regulations 2013.

Return the goods at your cost within 30 days of cancellation. We will reimburse the standard delivery cost of the goods within 14 days of receiving the returned items.

For further details on cancellations, returns, and refunds, please refer to our terms & conditions.

Contact Information

For any queries or to initiate a return, please contact Customer Services at:

Phone: 0333 3200 560
Email: enquiries@remtekworkplace.com

We strive to provide a smooth and efficient returns process, ensuring your satisfaction with our products and services.