Terms and Conditions of Sale

Remtek Workplace · Effective October 2026

1. About us and these terms

1.1 We are Remtek Systems Ltd, trading as Remtek Workplace, a company registered in England and Wales (company number 04830469). Our registered office is Riverside House, Kings Reach Road, Stockport, England, SK4 2HD. You can contact us at enquiries@remtekworkplace.com or on 0333 3200 560.

1.2 These terms apply to every order for Products or Services placed with us through our website, by email, by phone or on a quotation, where there is no signed framework agreement, statement of work or other written contract. Where a signed contract exists, it applies instead.

1.3 In these terms:

• we, us and Remtek mean Remtek Systems Ltd;
• you means the person or organisation placing the order;
• Business Customer means a customer buying for business purposes, including an employer buying for an employee;
• Consumer means an individual buying wholly or mainly for personal use, outside their trade or profession;
• Products means assistive technology software and hardware, ergonomic furniture and equipment, and accessories;
• Tailored Products means Products configured, made to a specification, or sourced specifically for you;
• Services means assessments, coaching, training, installation, Access to Work support and other services we provide;
• Participant means the person receiving a Service, where that is not you; and
• Working Day means a day other than a Saturday, Sunday or public holiday in England and Wales.

1.4 If you are a Consumer, section 6 sets out your extra legal rights. Nothing in these terms affects your statutory rights as a Consumer.

1.5 We may update these terms from time to time. The version in force when you place your order applies to that order.

2. Placing an order

2.1 Product descriptions, images and specifications on our website, in brochures or in our showroom vans give a general idea of each Product. Minor differences in colour or finish may occur.

2.2 Your order is an offer to buy. A contract is formed only when we confirm acceptance by email or start to supply the Products or Services. An automatic order acknowledgement is not acceptance.

2.3 We may decline any order. If we decline an order you have paid for, we will refund you in full within 14 days.

2.4 Quotations are valid for 60 days from their date unless they state otherwise.

2.5 You are responsible for making sure your order, delivery details and Participant contact details are accurate and complete.

3. Prices and payment

3.1 Prices are shown on our website or in your quotation. Prices for Business Customers exclude VAT. Prices for Consumers include VAT.

3.2 Delivery charges are shown at checkout or on your quotation before you order.

3.3 We may change our prices at any time, but changes do not affect orders we have already accepted.

3.4 If a price is clearly wrong because of an error, we will contact you before dispatch. You can then confirm the order at the correct price or cancel for a full refund.

3.5 Online orders are paid in full at checkout by card or another payment method shown on our website.

3.6 Business Customers with an approved credit account will be invoiced on dispatch of Products or completion of Services, and must pay within 30 days of the invoice date.

3.7 If a Business Customer pays late, we may charge interest at 4% a year above the Bank of England base rate, or statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 if higher, and may suspend further deliveries and Services until payment is made.

4. Delivery, installation, risk and ownership

4.1 We deliver to UK addresses only. Standard stock items are normally delivered within 5 Working Days of order acceptance. Tailored Products have a delivery timescale confirmed at quotation or order stage.

4.2 We will send you a delivery schedule within 1 Working Day of processing your order. If delivery will be late, we will notify you within 1 Working Day of becoming aware of the delay and agree a revised delivery date.

4.3 Delivery dates are estimates. If we fail to deliver within 30 days of the agreed date, you may cancel the order and receive a full refund for the undelivered Products.

4.4 Where installation or set-up is included, you must provide safe access to the delivery location at the agreed time. Our onsite technicians hold a valid enhanced DBS check and are trained in disability awareness. If we cannot gain access, we may charge for a further visit.

4.5 Please check deliveries on arrival. Report any damage, shortage or incorrect item to enquiries@remtekworkplace.com within 5 Working Days of delivery.

4.6 Risk in the Products passes to you on delivery. Ownership passes to you when we have received payment in full.

5. Services, appointments and cancellations

5.1 We will provide Services with reasonable skill and care, using qualified and trained staff. Assessment reports set out recommendations; you decide which adjustments to make.

5.2 We will make 3 attempts over 2 weeks to contact a Participant to book a Service. If we cannot make contact, we will notify you by email and may close the booking until you give further instructions. No charge applies for unsuccessful contact attempts.

5.3 You may cancel or rearrange an appointment, assessment, coaching or training session free of charge by giving at least 48 hours’ notice. Please email enquiries@remtekworkplace.com.

5.4 If an appointment is cancelled with less than 48 hours’ notice, or the Participant does not attend, we will charge the full price of that appointment.

5.5 We may waive the charge in exceptional circumstances, such as illness or emergency, where reasonable evidence is provided.

5.6 If we need to cancel an appointment, we will tell you as soon as possible and rebook it at no extra cost. If a suitable new date cannot be agreed, we will refund what you have paid for that appointment.

5.7 If a Service is not delivered in line with these terms, you must notify us in writing within 30 days of that Service being delivered. We will re-perform the affected Service, or the relevant part of it, at no additional cost.

6. Your rights if you are a Consumer

6.1 Changing your mind. If you buy online, by phone or by email, you may cancel your order for any reason within 14 days. For Products, the 14 days start on the day you receive them. For Services, they start on the day we accept your order.

6.2 To cancel, email enquiries@remtekworkplace.com with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form on our website, but you do not have to.

6.3 You must return the Products within 14 days of telling us you are cancelling. You pay the cost of return unless the Products are faulty or not as described. Large items will be collected by arrangement, and we will tell you the collection cost before you return them.

6.4 We will refund the price and standard delivery charge within 14 days of receiving the Products back, or of receiving evidence that you have sent them, whichever is sooner. We may reduce the refund if the Products have been handled more than needed to check them, in the way you could in a shop.

6.5 If you ask us to start a Service within the 14 days and then cancel, you must pay for the part of the Service already provided. Once the Service has been fully provided, you cannot cancel it.

6.6 The right to change your mind does not apply to:

• Products made to your specifications or clearly personalised;
• software or digital content once it has been unsealed, downloaded or activated; or
• sealed items unsuitable for return for health or hygiene reasons once unsealed.

6.7 Faulty Products. Under the Consumer Rights Act 2015, Products must be of satisfactory quality, fit for purpose and as described. If they are not:

• within 30 days of delivery, you can reject them for a full refund;
• within 6 months, you can ask for a repair or replacement, and if that fails or is not possible, a refund; and
• after 6 months, you can still ask for a repair or replacement, but may need to show the fault was present on delivery.

6.8 Services. Services must be provided with reasonable care and skill. If they are not, you can ask us to repeat the Service or, if that is not possible, to give you a price reduction.

6.9 These rights are in addition to the manufacturer’s warranty. For more information, contact Citizens Advice or Trading Standards.

7. Returns, faulty Products and warranty for Business Customers

7.1 Report any Product that is faulty on delivery or fails to work when first used within 15 Working Days of the invoice date. If our technical team confirms the fault, we will replace the Product at our own cost.

7.2 Standard Products that prove unsuitable may be returned within 14 days of delivery, unused and in their original packaging and resaleable condition. We may charge a restocking fee of 15% of the Product price and the cost of collection.

7.3 Orders for standard Products may be cancelled free of charge before dispatch. Tailored Products and software licences cannot be cancelled or returned once ordered from our supplier or activated, unless faulty.

7.4 Products carry the manufacturer’s warranty, which is a minimum of 12 months from delivery unless stated otherwise. We will manage warranty claims and repairs on your behalf.

7.5 Under the warranty, we will repair or replace a faulty Product or, if neither is possible, refund the price. Warranties do not cover damage from misuse, accident, unauthorised repair or modification, or failure to follow the manufacturer’s instructions.

8. Our liability

8.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

8.2 If you are a Business Customer: subject to clause 8.1, we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, contracts, anticipated savings or data. Our total liability for each order is limited to the price paid for that order.

8.3 If you are a Consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not liable for business losses, as our Products and Services are supplied to you for private use.

8.4 We are not responsible for delays or failures caused by events outside our reasonable control, such as fire, flood, severe weather, pandemic, industrial action, supplier or carrier failure, or government action. We will tell you as soon as possible and take reasonable steps to limit the effect. If the delay lasts more than 30 days, you may cancel and receive a refund for anything not supplied.

9. Your personal data

9.1 We will use your personal data, and any Participant data you give us, only as set out in our privacy notice on our website and in line with the UK GDPR and the Data Protection Act 2018.

9.2 If you share a Participant’s details with us, you must have a lawful basis to do so. We share assessment reports with an employer only once the Participant has given consent.

10. Intellectual property

10.1 We, or our licensors, own the intellectual property in our reports, training materials, product documentation and website content. You may use reports and materials we supply for your own internal or personal purposes, but may not copy, publish or distribute them without our written consent.

10.2 Software is supplied under the publisher’s licence terms, which you agree to follow.

11. General

11.1 Complaints. Please contact enquiries@remtekworkplace.com. We acknowledge complaints within 48 hours and aim to resolve them within 15 Working Days.

11.2 Transfer. We may transfer our rights and obligations to another organisation. You may transfer yours only with our written consent.

11.3 Entire agreement. These terms, together with your order confirmation and any quotation, are the whole agreement between us for your order.

11.4 Severability and waiver. If a court finds part of these terms invalid, the rest will continue to apply. If we delay in enforcing a right, we can still enforce it later.

11.5 Third parties. No one other than you and us has any right to enforce these terms.

12. Governing law and disputes

12.1 These terms are governed by the law of England and Wales.

12.2 Business Customers agree to the exclusive jurisdiction of the courts of England and Wales. We will first try to resolve any dispute through good-faith discussion between senior representatives.

12.3 Consumers may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.