Terms and Conditions of Sale

1. Introduction
   1. 1.1 These Terms and Conditions govern the sale of products by Remtek Workplace (hereinafter referred to as “the Company”) to businesses and workplaces within the UK.
   2. 1.2 By placing an order with the Company, the Buyer agrees to be bound by these Terms and Conditions.
2. Definitions
   1. 2.1 “Buyer” means the individual or business entity that purchases the products from the Company.
   2. 2.2 “Products” means the goods offered for sale by the Company.
   3. 2.3 “Order” means the Buyer’s request to purchase the products from the Company.
3. Orders
   1. 3.1 All Orders are subject to acceptance by the Company.
   2. 3.2 The Company reserves the right to refuse any Order without providing a reason.
   3. 3.3 The Buyer must provide accurate and complete information when placing an Order.
4. Prices
   1. 4.1 The prices of Products are as specified on the Company’s website or in the Company’s quotation.
   2. 4.2 Prices are exclusive of VAT and other applicable taxes, which will be added at the prevailing rate.
   3. 4.3 The Company reserves the right to change prices without prior notice. However, any changes will not affect Orders that have already been accepted.
5. Payment
   1. 5.1 Payment terms are as specified in the Company’s invoice.
   2. 5.2 Payment must be made in full before delivery unless both parties agree on additional terms.
   3. 5.3 The Company reserves the right to charge interest on overdue amounts at the rate of 1.5% per annum above the Bank of England base rate.
6. Delivery
   1. 6.1 The Company will deliver the Products to the address specified by the Buyer.
   2. 6.2 Delivery dates are estimates only and the Company will not be liable for any delay in delivery.
   3. 6.3 The risk of loss or damage to the Products passes to the Buyer upon delivery.
7. Inspection and Acceptance
   1. 7.1 The Buyer must inspect the Products upon delivery.
   2. 7.2 Any shortages, damages, or defects must be reported to the Company in writing within 2 working days of delivery.
   3. 7.3 If the Buyer fails to notify the Company within this period, the Products will be deemed to be accepted.
8. Returns and Refunds
   1. 8.1 Products may be returned for a refund or replacement only with the Company’s prior written consent.
   2. 8.2 Returned Products must be in their original packaging and condition.
   3. 8.3 The Buyer is responsible for the cost of returning the Products unless they are defective or incorrectly supplied.
9. Warranties
   1. 9.1 The Company warrants that the Products will conform to their specifications and be free from defects in material and workmanship for a period of 12 months from the date of delivery.
   2. 9.2 The Company’s liability under this warranty is limited to the repair or replacement of the defective Products or a refund of the purchase price, at the Company’s discretion.
10. Limitation of Liability
    1. 10.1 The Company’s liability for any claim arising out of or in connection with the sale of the Products shall not exceed the purchase price of the Products.
    2. 10.2 The Company will not be liable for any indirect, special, or consequential losses, including loss of profit, revenue, or business opportunity.
11. Force Majeure
    1. 11.1 The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including acts of God, war, terrorism, strikes, or other industrial disputes, breakdown of systems, or network access.
12. Intellectual Property
    1. 12.1 All intellectual property rights in the Products and any accompanying documentation remain the property of the Company.
    2. 12.2 The Buyer may not reproduce, copy, or distribute the Products or any accompanying documentation without the Company’s prior written consent.
13. Governing Law
    1. 13.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
    2. 13.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Miscellaneous
    1. 14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
    2. 14.2 The Company’s failure to enforce any right or provision in these Terms and Conditions will not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.
15. Cancellation Within 48 Hours of Scheduled Session: 

    15.1 If you cancel your session within 48 hours of the scheduled time, the session will be fully chargeable. This is to compensate for the time and resources allocated for your session. 

16. Cancellation Outside 48 Hours of Scheduled Session:    

    16.1 If you cancel your session more than 48 hours before the scheduled time, the session will not be chargeable. We appreciate your timely notice and will work with you to reschedule at a convenient time. 

17. Accessibility and Inclusivity: 

    17.1 We are committed to providing accessible and inclusive services. If you require any accommodation or have specific accessibility needs, please inform us when booking your session so we can best support you. 

18. Rescheduling: 

    18.1 In the event that you need to reschedule, please contact us at enquiries@remtekworkplace.com as soon as possible. We will do our best to accommodate your preferred new time and date. 

19. Refund Policy: 

    19.1 All sessions will be rebooked in line with our terms and conditions. Refunds will only be offered in exceptional circumstances. 

By placing an Order with the Company, the Buyer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.